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HVAC FAQs

Your HVAC Questions, Answered

Straight answers from Marcus Poulin and the Poulin Cooling team, with short videos that show exactly what we mean. Don’t see your question? Give us a call.

5.0 from 488+ Google reviews · Family-owned in Clearwater, FL

5 questions

Repairs & Troubleshooting

What are the 3 most common problems with an air conditioner?

The three problems we see most are a dirty air filter, a clogged condensate drain line, and faulty controls such as a thermostat or electrical component. All three can stop your AC from cooling properly, and regular maintenance helps catch them early.

If your evaporator coil ices up, do not try to chip or scrape the ice off. That will damage the coil. Turn the system off and call us. We’ll thaw it out and find out why it happened.

Evaporator coils are normally wet or “sweating.” Ice means the coil has dropped below freezing and the humidity it removes from the air is turning to ice. That usually points to an airflow problem like a dirty filter or coil, a low refrigerant level, or a system that’s running too long.

A run capacitor stores energy and gives your compressor and outdoor fan the extra power they need to run. It constantly balances the power so they run smoothly and efficiently. A failing capacitor is one of the most common reasons an AC stops working, and it’s usually a quick repair.

Find out exactly why your system isn’t working, and whether it can be repaired at a reasonable cost, before deciding you need a new AC. If you’ve already been told you need a new system, Poulin Cooling offers free second opinions.

Bait and switch is when a company quotes a low price to get in the door, then changes the price, the equipment, or the scope once the work starts. Protect yourself by getting a written estimate that lists the brand, model, and work included. At Poulin Cooling, you get the price before any work begins.

6 questions

New Systems & Upgrades

What are 3 must-ask questions for an AC company?

Before you hire anyone to install a new system, ask:

1. Are my ducts the right size, both supply and return?
2. Are my copper line sets the correct size, and will you clean them?
3. Are you licensed and insured, and will you pull a permit?

It may be time if your system is 10 to 15 years old or more, you’re calling for repairs every season, your energy bills keep climbing, some rooms never get comfortable, or it still uses R-22 refrigerant. Learn more about AC installation, or ask us for a free estimate on a new system.

We start with a full evaluation, including a heat load calculation, so the new system is sized to your home. We handle the permits, remove the old equipment, install and test the new system, and leave your home clean. A typical standard install takes about 8 to 10 hours.

Yes, and it starts with sizing. An oversized AC cools the house quickly and shuts off before it removes enough moisture, which leaves your home feeling damp. A correctly sized system with good airflow, and dehumidification where it’s needed, keeps humidity under control. See our indoor air quality services.

Often, yes. For example, upgrading from a 5 kW to a 10 kW heat kit increases the available heating capacity, but it can draw up to twice the power at full output, so your electrical service needs to support it. We’ll check before recommending it. Learn more about our heating services.

A Kool Guard is a surge protector for the condenser unit outside your house. It helps protect your AC from damage caused by power surges during Florida’s intense storms.

6 questions

Maintenance & How Your System Works

How do I clean my AC evaporator coil?

Don’t rub or scrape the evaporator coil, and don’t touch the fins at all. Use a spray-on, no-rinse coil cleaner. See “Which coil cleaner is best?” below to learn more.

Our go-to for regular cleaning is Viper coil cleaner. It’s degreasing and food grade, and works on both condensers and evaporators. For coils that are a bit dirtier, we use Nu-Calgon Evap Foam No Rinse, which has a bit of a smell. For very heavy buildup we use Triple D by Diversitech, which should be rinsed so it leaves no residue.

The condenser coil wraps around the outside of the outdoor unit. It’s the grid of thin metal fins you can see through the unit’s grille, and it releases the heat taken out of your home. Keep plants and debris away from it so it can breathe.

The air handler is the indoor part of your system. Inside you’ll typically find the blower that moves air through your home, the evaporator coil that removes heat and moisture, the air filter, the drain pan, and, in many Florida homes, electric heat strips for backup heat.

That big box is usually your air handler, the indoor half of your AC system. Marcus opens one up in this short video so you can see what’s inside.

A mixing box blends return air from inside the building with fresh outside air before it goes through the system. It’s most common on commercial systems that need to bring in ventilation air.

7 questions

Working With Poulin Cooling

Do you offer free estimates?

Yes, estimates on new and replacement systems are free, including air conditioners, heat pumps, and ductwork. Repairs start with a diagnostic visit so we can find the problem and give you an accurate price before any work starts.

Yes. If another company has given you a quote, we’ll give you a free second opinion.

Yes. Emergency service is available after hours, including evenings and weekends. After-hours rates apply, and Ultimate Plan members pay no after-hours upcharge. Our office is open Monday through Friday, 8:00 AM to 5:00 PM.

Yes. We offer 0% APR for 18 months on qualifying systems through Synchrony, subject to credit approval. Learn more on our financing page.

We offer Basic ($195 per year), Enhanced ($325 per year), and Ultimate ($595 per year) plans, each with a visit before summer and a winter visit. See what each includes on our maintenance plans page.

We’re based at 1227 S Lincoln Ave in Clearwater and serve homes and businesses throughout Pinellas County and the Tampa Bay area. See all of our service areas.

Our technicians service all major makes and models. We’re also a Ruud Pro Partner and an LG Pro Dealer.

4 questions

Tech Talk: Tools of the Trade

What screws do HVAC techs use on metal?

These aren’t your typical metal screws. Marcus shows the self-drilling screws our techs use on sheet metal and equipment panels.

Those are Panduit straps, heavy-duty ties we use to secure ductwork and insulation.

We use a tubing cutter instead of a saw. It makes a clean, round cut without leaving metal shavings that could get into the refrigerant lines.

The great job site debate. Marcus weighs in on which cup survives a day on the job.

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