We just moved to Florida so imagine our horror when our A/C went out! I was easily able to reach Poulin on the phone and was given a two hour window not too far out when I could expect to get help. Marcus arrived ON TIME, diagnosed and fixed the “ailment” with no fuss and went on his way before I could thank him. He’s kind of the Batman of the A/C world. (Who IS that caped crusader??) I love these guys and only hope I don’t have to call them too often!