The People Behind Poulin Cooling

With more than 25 years in business management, administration, and business development, Erica has always enjoyed bringing people together, building strong teams, and finding ways to make a business better for both its employees and its customers. What she loves most about being part of Poulin Cooling is the integrity behind the company and the genuine commitment to standing behind the work we do. She believes great customer care starts with people who truly care, and she is passionate about making sure our team is knowledgeable, dedicated, and focused on taking care of the families and businesses we serve.

While Erica may seem “all business” at times, there’s definitely a creative side behind the spreadsheets and SOPs! She loves art, enjoys creating, and has even published two children’s books. At the end of the day, though, her favorite place is home relaxing with family, which is one of the reasons helping other families stay comfortable in their homes is something she can wholeheartedly get behind.

When something needs to get done, Kevin is the guy everyone turns to! With an extensive background in business administration and over three years at Poulin Cooling, Kevin has grown right alongside the company, becoming our go-to problem solver and the person who keeps things moving. Around here, the saying goes, “When all else fails, ask Kevin!”

Fueled by caffeine and a never-ending to-do list, Kevin doesn’t seem to have an off switch! When he’s not keeping operations running smoothly at Poulin, he’s tackling his next project around the house. Whether at work or at home, he’s always finding something to fix, build, or improve. Apparently, relaxation is optional, but caffeine is mandatory!

With five years of experience in human resources and management, Aiden knows that a great company starts with great people. At Poulin Cooling, he’s all about finding the right people for the right roles, helping new team members get settled in, and making sure everyone has the tools and support they need to succeed. From building a strong crew to keeping the workplace positive and running smoothly, Aiden takes pride in creating an environment where employees can thrive. He believes that when you take care of your team, they’ll take care of your customers. And around here, that’s not just a nice saying, it’s how we do business!

When he’s not busy finding the next great addition to the Poulin crew or making sure everyone is set up for success, Aiden enjoys spending time with his family and dogs or getting his hands dirty with woodworking and furniture making. He’s got a knack for turning raw materials into something worth showing off, and he appreciates the patience and attention to detail that goes into getting it just right. Whether he’s building furniture or building a solid team, Aiden knows one thing for sure: a strong foundation makes all the difference!

Marley may be newer to the HVAC industry, but he’s certainly no stranger to it! With a dad who’s spent 25 years in the trade, he grew up getting a behind-the-scenes look at what it takes to keep people comfortable. Now, as Poulin Cooling’s Marketing Manager, he’s putting that knowledge to work with a fresh perspective, creative ideas, and a mission to show customers what makes the Poulin crew different. Whether he’s finding fun ways to promote the company or helping bridge the gap between HVAC know-how and everyday homeowners, Marley believes good marketing should be just like good service: honest, professional, and never boring. Plus, helping people escape the Florida heat? That’s a cause he can get behind!

Outside of work, Marley likes to keep things moving, whether he’s hitting the gym, golfing, shooting hoops, making music, or spending time with family and friends. And before you ask, yes, he’s heard the Marley & Me jokes. But fun fact: he was actually named after Bob Marley, and he was already six years old when that movie came out. So no, he wasn’t named after the dog, but he does appreciate a good laugh!

Emily may only be a few months into the HVAC world, but she’s already bringing plenty of sunshine to the Poulin Cooling crew! With her bubbly personality and genuine love for people, she’s all about turning a stressful situation into a better experience. She knows that when your AC gives up in the middle of a Florida scorcher, a cheerful voice and a little reassurance can go a long way. Whether she’s lending a listening ear, helping customers find the right solution, or simply brightening someone’s day, Emily brings a whole lot of heart to everything she does. Because at Poulin Cooling, we believe great customer service should leave you feeling a little cooler before the AC is even fixed!

When she’s not spreading good vibes around the office, Emily is usually out soaking up everything Florida’s outdoors has to offer. Whether she’s birdwatching, paddleboarding, or kicking back in her hammock along the Dunedin Causeway, she’s happiest with a little fresh air and sunshine. And of course, there’s her dynamic duo of dachshunds, Maisy and Winston, who keep life entertaining when she’s back on dry land. Between her love for nature, her four-legged sidekicks, and her naturally upbeat spirit, Emily has a pretty good handle on finding the joy in the little things!

Isabella may be newer to the HVAC world, but making people feel welcome? That’s something she’s got plenty of experience in! With seven years of working with kids and a background in customer-facing roles, she knows that a little patience, understanding, and a friendly attitude can go a long way. As one of Poulin Cooling’s Customer Service Representatives, Isabella loves being part of a team that feels more like family and shares her passion for putting customers first. Whether she’s helping someone navigate an AC issue or simply being a friendly voice on the other end of the phone, her goal is to make sure every customer feels heard, understood, and taken care of. Because dealing with a broken AC is stressful enough without having to deal with someone who makes it worse!

When she’s not helping keep things running smoothly at Poulin, you’ll likely find Isabella soaking up some sunshine at the beach or cheering on her favorite teams. A huge sports fan, she’s always up for watching a game or heading to a sporting event. No matter what she’s doing, one thing stays the same: she loves being part of something that puts a smile on people’s faces. After all, making someone’s day a little better is always a win in her book!

Katelynn may be a fresh face in the HVAC world, but she’s already found her place with the Poulin Cooling crew! While HVAC wasn’t exactly part of her original game plan, she’s quickly discovered how rewarding it can be to help people when they need it most. As one of the first friendly voices customers hear when they call, Katelynn takes pride in making sure everyone feels heard, valued, and in good hands from the very start. Her goal is simple: make the process as smooth and stress-free as possible. Because when your AC decides to take an unexpected vacation in the Florida heat, the last thing you need is more stress!

When she’s off the clock, Katelynn is all about making memories and finding her next adventure. Whether she’s doing nails, exploring theme parks, trying out a new restaurant, or enjoying a movie night with family, she loves making the most of her time with the people closest to her. She’s always up for discovering something new, especially if good food is involved! And whether she’s helping a customer or planning her next family outing, Katelynn brings the same positive attitude and genuine care to everything she does.

When HVAC runs in the family, you could say Austin was practically born for the job! As a third-generation HVAC professional who’s been in the industry full-time since 2015, Austin brings years of hands-on experience, a passion for learning, and a whole lot of heart to his role as Poulin Cooling’s Service Manager. Whether he’s helping the crew sharpen their skills, tackling tricky AC problems, or making sure customers get the care they deserve, Austin believes there’s always room to learn, grow, and do things better. His philosophy is pretty simple: treat every customer like they’re family. That means honesty, respect, and finding the right solution, not just the quickest fix. Because at Poulin Cooling, taking care of people is just as important as keeping them cool!

When he’s not busy keeping the Poulin service crew on their A-game, Austin is usually finding ways to keep himself on his toes. Whether that’s diving deeper into HVAC education, spending time outdoors, hitting up adventure parks, or sneaking away on a mini family vacation, he’s not one to sit still for long. And when he’s not knocking out AC problems, you might just find him throwing a few punches in the boxing ring! For Austin, it’s all about putting in the work, getting better every day, and making time for what matters most: family, both at home and with the Poulin crew.

For Travis, there’s no better feeling than turning a homeowner’s AC headache into a sigh of relief! With seven years of HVAC experience, he got into the industry for one simple reason: he enjoys connecting with people and helping them feel comfortable in their own homes. As one of Poulin Cooling’s Lead Service Technicians, Travis takes pride in diagnosing problems, getting systems back up and running, and seeing the appreciation on a customer’s face when the cool air starts flowing again. He believes that honesty and trust should come standard with every service call, and his goal is to provide genuine solutions without unnecessary repairs or sales pitches. Because when someone welcomes you into their home, they’re putting their trust in you, and Travis doesn’t take that lightly. Around here, doing right by the customer isn’t just good service, it’s the Poulin way!

When he’s not busy bringing AC systems back to life, Travis has enough hobbies to keep just about anyone on their toes, literally! Whether he’s playing softball or basketball, paddleboarding, shooting pool, or catching a live concert, he’s always finding ways to stay active and have a good time. He’s also got a musical side, enjoying both the guitar and tongue drum. But here’s something you don’t hear every day: Travis can ride a unicycle! That’s right, apparently two wheels are one too many for this guy. Between his musical talents, adventurous spirit, and knack for balancing on one wheel, Travis is proof that there’s never a dull moment when he’s around!

For Tyler, there’s nothing quite like rolling up his sleeves, figuring out what’s wrong, and getting things back up and running! His love for working with his hands and solving problems is what led him into the HVAC industry, and he’s been putting those skills to good use ever since. As one of Poulin Cooling’s Lead Service Technicians, Tyler is all about finding solutions, helping people, and making sure customers get honest recommendations they can trust. He’s not there to sell you something you don’t need; he’s there to figure out what’s best for you and your home. Add in a great crew that feels more like friends than coworkers, and Tyler’s found himself right where he belongs. Because around here, doing right by the customer isn’t just part of the job, it’s the Poulin way!

When he’s not busy tracking down tricky AC problems or keeping Florida homes cool, Tyler enjoys spending quality time with his family and shooting pool with his friends. He’s also a bit of a hobby collector, always finding something new to try! The only catch? Sticking with one hobby for too long isn’t exactly his strong suit. But hey, life’s too short not to try new things, right? Whether he’s picking up a new interest or tackling the next HVAC challenge, Tyler’s always up for learning something new and keeping things interesting!

Some people have a knack for figuring out how things work, and for Angel, that curiosity started long before he ever picked up an HVAC tool! With six years of experience in the industry, he’s turned his love for working with his hands and solving problems into a career he’s always looking to grow in. As one of Poulin Cooling’s Service Technicians, Angel takes pride in getting to the bottom of tricky AC issues and finding solutions that actually make sense for his customers. He’s a firm believer in honesty, integrity, and giving straightforward recommendations without the unnecessary sales pitch. His goal? Find the problem, explain it clearly, and deliver quality work that’s worth every penny.

When he’s not busy diagnosing AC problems and putting his troubleshooting skills to the test, Angel enjoys spending quality time with his kids and family. He’s also a car enthusiast who loves working on his street car, making modifications, and showing it off at car shows. Whether he’s under the hood of his car or working on an AC system, Angel’s always looking for ways to fine-tune, improve, and get the most out of what he’s working on. You could say he has a hard time leaving things alone when he knows he can make them run even better! For Angel, there’s nothing quite like a good challenge, a job well done, and a little horsepower on the side.

Alberto has always been the hands-on type, so finding a career where he could put those skills to work just made sense! With nearly a year in the HVAC industry, he’s already found his stride as one of Poulin Cooling’s Maintenance Technicians. Known for his meticulous approach and attention to detail, Alberto takes pride in making sure every system he services gets the care it needs to keep running at its best. He’s a firm believer that honest work and doing things right should always come standard, whether it’s a routine maintenance visit or catching a small issue before it becomes a big headache. One of his favorite things about the Poulin crew is being surrounded by hardworking people who share the same goal: doing quality work and leaving every customer happy. Because when it comes to taking care of your AC, it’s the little details that make a big difference!

When he’s not busy giving AC systems the attention they deserve, Alberto enjoys hitting the gym, casting a line while fishing, and spending quality time with family, friends, and his pets. And speaking of pets, he’s got a slightly more unique companion at home: a leopard gecko! But don’t let his reptile-loving side fool you, Alberto also has a passion for mixed martial arts and has even trained in MMA himself. Whether he’s watching a fight, putting in work at the gym, or making sure an AC system is in tip-top shape, Alberto knows that patience, discipline, and attention to detail can make all the difference. Just don’t expect his gecko to be much help in the ring!

Some people stumble into HVAC, but for Cole, a little advice from his dad was all it took to kick-start a career that’s now a decade strong! What started as an introduction to a trade that’s always in demand turned into a passion for getting the job done right, especially here in the Florida heat. As Poulin Cooling’s Install Manager, he’s all about keeping the install crew on their A-game, making sure every job is done right, and ensuring customers feel confident from start to finish. He takes pride in being part of a team that shares the same drive to help people and believes that clear communication, a friendly attitude, and a job well done should always come standard. Because when it comes to keeping your home comfortable, there’s no room for cutting corners!

When he’s not keeping the Poulin install crew running like a well-oiled machine, Cole enjoys hitting the golf course, soaking up some sunshine at the beach with his wife, or packing his bags for their next adventure. But here’s something you might not expect: Cole grew up on a farm in North Dakota as the youngest of five siblings, and he has an identical twin brother! So if you ever think you’ve spotted Cole somewhere he couldn’t possibly be, there’s a chance you’re not seeing double. Between his farm roots, love for travel, and years in the HVAC trade, Cole knows the value of hard work, a good team, and making the most of every day!

Michael’s HVAC journey started with a little advice from his uncle, and nearly seven years later, he’s got the experience and know-how to show for it! As one of Poulin Cooling’s installers, Michael brings a no-nonsense attitude, plenty of hands-on knowledge, and a commitment to getting the job done right. He’s a straight shooter who believes in being honest with customers, working hard, and letting the quality of his work speak for itself. One of his favorite things about being part of the Poulin crew is the great team environment, where coworkers make the job enjoyable and there’s always something new to learn. Because when it comes to installing your new AC system, Michael believes there’s no substitute for hard work, experience, and doing things the right way!

When he’s not busy putting in new AC systems and making sure everything is installed up to Poulin standards, Michael’s passion for football keeps his competitive spirit alive. And he’s not just a fan of the game, he actually used to play semi-professional football! So it’s safe to say he knows a thing or two about teamwork, dedication, and putting in the effort to get the win. But perhaps the best way to describe Michael is with a little humor straight from the man himself: “I may not be the smartest or the best-looking guy, but I can fix your AC!” Hey, we can’t speak for the first two, but when it comes to HVAC, we’ll gladly let his work do the talking!

Sometimes the best career moves happen when you least expect them, and for Slawomir, that’s exactly how his HVAC journey began! What started with a job ad he stumbled across turned into eight years of experience in a trade he never planned on pursuing. As one of Poulin Cooling’s installers, Slawomir brings a strong work ethic, attention to detail, and a commitment to getting every installation done right. He appreciates the professionalism, great atmosphere, and fantastic people that make up the Poulin crew, and he makes sure to bring those same standards to every job. For Slawomir, it’s all about taking pride in his work and making sure customers can feel confident that their new AC system is installed with care and precision. Because when it comes to something as important as your home’s comfort, “good enough” just isn’t good enough!

When he’s not busy making sure new AC systems are installed the Poulin way, Slawomir enjoys slowing things down and unwinding with a good cigar. While some people chase adventure or pack their weekends with activities, he appreciates the simple pleasure of kicking back, taking his time, and enjoying a well-earned break. After all, when you spend your workdays making sure every detail is just right, there’s something to be said for sitting back and savoring the moment. Whether it’s a carefully completed installation or a relaxing evening with his favorite cigar, Slawomir knows that some things are best enjoyed when you don’t rush them!

When it comes to bringing good energy to the job, Sage doesn’t hold back! With three years of HVAC experience, he’s all about getting the job done right while making sure customers have a great experience along the way. As one of Poulin Cooling’s installers, Sage brings a positive attitude, a big personality, and a genuine drive to leave every customer happy with the work he’s done. One of his favorite things about being part of the Poulin crew is the team chemistry, and he makes sure to bring that same energy to every home he visits. For Sage, great customer service isn’t just about installing an AC, it’s about making sure customers feel comfortable, confident, and taken care of from start to finish.

When he’s not busy swapping out old AC systems and getting new ones installed, Sage enjoys spending quality time with his family, watching sports, and keeping up with wrestling. But here’s where things get interesting: Sage doesn’t just watch wrestling, he’s actually a professional wrestler himself! That’s right, when he’s not installing AC systems, he’s stepping into the ring and taking on a whole different kind of challenge. So whether he’s tackling an installation or an opponent in the ring, Sage knows how to bring the energy. Just don’t expect him to body-slam your old AC unit on the way out!

Firefighter by day, Poulin’s go-to guy for special projects whenever duty calls! Chris has been part of the Poulin Cooling family since the very beginning. While we have tremendous respect for the lifesaving work he does as a firefighter, we’re lucky to have him as our own lifesaver when we need an extra hand!

When he’s not fighting fires, you’ll find Chris spending time with the crew and jumping in wherever he’s needed. From the office to the warehouse, he has a knack for tackling unique challenges, expediting projects, and making things happen. Saving lives is his calling, but saving the day at Poulin is his specialty!

With 15 years in the HVAC industry, Ryan knows a thing or two about getting the job done right. He started as a sheet metal apprentice, worked his way up to journeyman, and even ran his own HVAC business before joining the Poulin Cooling crew. These days, he puts that experience to work tackling unique projects, solving problems, and making sure no detail gets overlooked. Ryan takes pride in giving every project the attention it deserves, because around here, cutting corners just isn’t how we do things.

When he’s not figuring out the next HVAC challenge, Ryan’s usually keeping up with his kids’ busy schedules. And when he manages to find a little downtime? You’ll likely catch him firing up the grill, fishing somewhere around Tampa Bay, or watching football with the family. Between work, kids, and weekend adventures, it’s safe to say Ryan doesn’t spend much time sitting still!

For Phil, HVAC isn’t just a trade, it’s a craft, and he’s got six years of experience to back that up! His journey into the industry began when he became a father and decided to build a career in commercial HVAC. Since then, he’s developed a strong appreciation for the skill, precision, and hard work that go into doing the job right. As one of Poulin Cooling’s installers, Phil takes pride in his work and believes every installation deserves the same level of care and craftsmanship. One of his favorite things about being part of the Poulin crew? Knowing he’s surrounded by a solid team he can count on to have his back and get the job done. Because around here, installing an AC isn’t just about putting equipment in place, it’s about taking pride in every detail and standing behind the work you do!

When he’s not busy putting his craftsmanship to work on installations, Phil enjoys spending quality time raising his kids, staying active, and making some noise with his band! But here’s something you probably wouldn’t guess about him: Phil is actually an Eagle Scout! That’s right, long before he was installing HVAC systems, he was earning one of Scouting’s highest honors. Between his dedication to family, love for music, and appreciation for a job well done, Phil’s got a pretty well-rounded set of skills. Whether he’s on the job site, on stage, or enjoying time with his kids, one thing’s for sure: Phil knows the value of hard work, commitment, and doing things with purpose!