Privacy Policy

Poulin Cooling Air Conditioning & Refrigeration, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://poulincooling.com/ and use our services.

This policy is effective as of April 16, 2026.

Information We Collect

We collect information that you voluntarily provide to us, as well as information automatically collected when you interact with our website or services.

Personal Information You Provide

We may collect the following:

• Name
• Phone number
• Email address
• Service address
• Any information you provide through forms, calls, or messages

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Device type
• Referring website
• Date and time of access

How We Use Your Information

We use your information to:

• Provide and manage services
• Respond to inquiries and customer support requests
• Schedule appointments and communicate updates
• Send service-related notifications
• Send marketing and promotional messages (with consent)
• Improve our website, services, and user experience
• Comply with legal obligations

SMS Communications & Opt-In

By providing your phone number and opting in, you consent to receive customer care and marketing SMS messages from Poulin Cooling Air Conditioning & Refrigeration, LLC.

• Message frequency may vary
• Message and data rates may apply
• You can reply STOP to unsubscribe at any time
• You can reply HELP for assistance

Important:

SMS opt-in data and consent will not be shared with any third parties for marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website performance
• Analyze user behavior
• Personalize your experience
• Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Service providers who assist in operating our business (e.g., CRM, hosting, communication tools)
• Legal authorities if required by law

Critical Statement:

We do not share, sell, rent, or disclose SMS opt-in data or consent to any third parties for marketing purposes.

Data Security

We implement commercially reasonable security measures to protect your personal information, including:

• Secure servers and encryption where applicable
• Access controls to limit data exposure
• Monitoring for unauthorized access

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer needed, your data will be securely deleted or anonymized.

Your Rights & Choices

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion of your data (where applicable)
• Opt out of marketing communications at any time
• Withdraw consent for SMS communications

To exercise your rights, contact us using the information below.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Poulin Cooling Air Conditioning & Refrigeration, LLC
1227 S Lincoln Ave
Clearwater, FL 33756