When your heat pump quits on a cold night, you need it fixed fast. We find the real problem, give you the price before we start, and won’t upsell you a new system when a repair will do.
Based on 488+ Google reviews
“I have concluded that Poulin is the best A/C service company in our entire area.”
“Awesome company, great service, reliable. Very professional, could not ask for better work.”
“I am so grateful we made the switch to Poulin Cooling!”
“Very knowledgeable and quickly diagnosed the problem and fixed it. Highly recommend.”
“We have had 3 companies come and this was, without a doubt the best.”
“Poulin Cooling is my new go-to for all my AC repairs.”
“Poulin has always done excellent work for me.”
“He got the job done in record time and I got air-conditioning again!”
“Very professional. Same day appointment and they worked me in earlier. Much appreciated!”
“They sent a service technician the same day!”
Family-owned since day one
Florida cold snaps don’t last long, but they’re miserable without working heat. Poulin Cooling A/C and Refrigeration repairs heat pumps, electric heat strips, and ductless mini-splits throughout Clearwater and the Tampa Bay area.
Most Clearwater homes heat with a heat pump, so the same outdoor unit that cools in summer also heats in winter. When it stops heating, blows cool air, or leans on the backup heat strips, our technicians find the root cause and fix it right. And because heating problems never happen at a convenient time, emergency service is available after hours.
What’s going on with your heat?
These are the heating problems we see most in Clearwater homes. Call and we’ll diagnose it for you.
Cool or lukewarm air in heat mode, for more than a few minutes at a time.
The house never reaches the temperature you set, even with the system running.
A little frost is normal. Thick ice that doesn’t clear means a defrost or airflow problem.
If the backup heat strips run all the time, your heat pump isn’t doing its share.
A dusty smell that fades is normal. A strong or electrical smell needs a technician.
A spike in your electric bill often means the heat strips are working overtime.
No heat at all can point to a power, thermostat, or control board problem.
Grinding, squealing, or loud rattling from either unit means a part needs attention.
A system that keeps turning on and off wastes energy and wears out parts.
Done right the first time
Our licensed technicians service every major brand and carry common parts on the truck, so most repairs are finished in a single visit.
The reversing valve switches your heat pump between cooling and heating. When it sticks or fails, the system may blow cool air in heat mode. We test the valve and its solenoid to confirm the problem before replacing anything.
In cold, damp weather your heat pump runs short defrost cycles to melt frost off the outdoor coil. A failed defrost board or sensor lets ice build up and stops the system from heating. We diagnose and replace faulty defrost controls.
Electric heat strips in your air handler provide backup heat on the coldest days. Burned-out elements, failed sequencers, or bad relays can leave you without backup heat, or make the strips run when they shouldn’t.
Capacitors, contactors, relays, and fan motors are the most common causes of heat pump breakdowns. Our technicians test each component and carry common parts on the truck, so most of these repairs are done the same visit.
A heat pump low on refrigerant can’t move enough heat into your home. Low refrigerant is almost always a sign of a leak, so we find and fix the leak before recharging the system to the manufacturer’s specifications.
Sometimes the heat pump is fine and the thermostat is the problem. Wrong settings, loose wiring, or a thermostat that isn’t set up for a heat pump can cause no heat or constant aux heat. We repair, reprogram, or replace it.
Rated 5.0 Stars Across 488+ Google Reviews
Clearwater homeowners keep coming back for honest diagnostics, fast same-day service, and repairs done right the first time. See what your neighbors have to say.
Transparent Pricing
Every repair is different. A technician diagnoses the problem first, and you’ll always get an exact price before we start.
Minor Repairs
Often Same Visit
Capacitors, contactors, thermostat problems, and drain line clogs.
Mid-Range Repairs
Common Parts
Fan motors, defrost controls, sensors, and heat strip components.
Major Repairs
Repair or Replace?
Compressors, reversing valves, and refrigerant leaks. We’ll help you weigh repair against a new system.
$100 off repairs over $1,000
Upfront pricing before any work begins, with no surprises. Free estimates on system replacement if a repair doesn’t make sense.
How It Works
01
Tell us what’s happening. We often have same-day openings.
02
A licensed technician finds the root cause, not just the symptom.
03
You approve the price before any work starts.
04
We fix it and test the system to confirm it’s heating right.
05
We point out wear we found and how to avoid future breakdowns.
Why Poulin Cooling
We’re a family-owned Clearwater company. We won’t talk you into repairs you don’t need or upsell you a new unit when a repair will do.
“Awesome company, great service, reliable. Very professional, could not ask for better work.”
“Great response, very knowledgeable and quickly diagnosed the problem and fixed it. Highly recommend them. Was told about the maintenance plan and signed up for it.”
“Travis knew what to look for and explained what was going on. He was very polite, efficient and friendly. He got the job done in record time and I got air-conditioning again! Great service!”
“Very professional. Same day appointment and they worked me in earlier. Much appreciated!”
“The Service men did a good job. Thank you”
“Knowledgeable technicians diagnosed problem and fixed it. Courteous and professional technicians. Wore shoe covers and cleaned up their mess.”
“Travis was very professional, knowledgeable and a gentleman! I highly recommend!”
“Willem and Tyler were professional and explained everything. They were prompt with the repair and we will call them again if we need anything!”
“Travis did a wonderful job for me. He took the time to check everything and perform the needed maintenance. He also explained everything to me and that is much appreciated.”
“Can’t say enough about all the great guys that help service our 3 units. And a crane install that was pretty epic to watch but routine. Pros all the way.”
“Tyler came to fix our ac at 6 pm and he was here until 730 on a Friday night. Very courteous and professional”
“Great experience with both Travis and Tyler. We were in a bind and they came within 24 hours to diagnose and fix everything. Very professional and informative. We appreciate it!”
We’ll give you a straight answer
We always try to repair first. When replacement truly makes more sense, we’ll show you why and give you a free, detailed quote.
If you’re considering a new heat pump, heating maintenance, or heating repair in Clearwater, our team will help you choose the best option for your needs and budget. We install high-quality systems from trusted manufacturers and provide a detailed quote outlining the cost of the new unit and installation.
Service Area
We’re based in Clearwater and serve homeowners throughout Pinellas County and the Tampa Bay area.
Schedule Service
Send us a few details and our office will reach out quickly, usually the same day. Prefer to talk to someone now? Give us a call.
Call us
Office hours
Mon–Fri: 8:00 AM – 5:00 PM
Emergencies
After-hours service available
Request service online
Special offer on repairs over $1,000
FAQ
Answers to the questions Clearwater homeowners ask us most about heat pump and heating repair.
Still have questions?
Talk to a real person on our team. We’re happy to help you figure out what’s going on.
Signs include cool air in heat mode, a house that never warms up, thick ice on the outdoor unit, aux or emergency heat running all the time, burning or electrical smells, loud noises, and a sudden jump in your electric bill.
In cold, damp weather your heat pump runs a short defrost cycle, and the air can feel cool for a few minutes. That’s normal. If it lasts longer, the cause could be a stuck reversing valve, low refrigerant, a failed defrost control, or a thermostat problem.
A light layer of frost in cold weather is normal, and the defrost cycle should melt it. If the outdoor unit is covered in thick ice that doesn’t clear, turn the system to emergency heat and call us. Running it iced up can damage the unit.
Aux heat means the electric heat strips are helping your heat pump, which is normal on the coldest mornings and during defrost. If aux heat runs most of the time, your heat pump may not be heating properly. Emergency heat runs the strips only and should be used when the heat pump isn’t working.
A light dusty smell the first time you run the heat each year is common, because dust burns off the heat strips. It should fade within a few minutes. If the smell is strong, smells electrical, or doesn’t go away, turn the system off and call us.
Yes. Emergency heating repair is available after hours, including evenings and weekends. After-hours rates apply, and Ultimate Plan members pay no after-hours upcharge.
Repair costs vary based on the problem. Minor fixes like a capacitor or contactor cost much less than a compressor or reversing valve. A technician diagnoses the problem first, and you approve the price before any work starts. We also offer $100 off repairs over $1,000.
If your heat pump is less than 10 years old and the problem is a minor part, a repair usually makes sense. If it’s 10 to 15 years old or more, the compressor has failed, or you’re calling for repairs every season, a new system may be the better value. Estimates on new systems are free.
Yes. Our technicians service all major makes and models. We’re also a Ruud Pro Partner and an LG Pro Dealer.
